TERMS AND CONDITIONS

PAYMENT TERMS: All prices are in U.S. dollar amounts. Payment is made at the time of purchase. For your convenience credit cards; Visa, MasterCard, Discover and American Express are accepted.

TAX: Applies to all orders shipped to destinations within the State of New York. If you are tax exempt, please forward a copy of your tax exempt or resale certificate.

FREIGHT TERMS: All products will be shipped by USPS or FedEX. Customers are encouraged to select the shipping carrier and service that be suits their needs. Additional freight charges apply to orders shipped to Hawaii and Alaska.

MINIMUM ORDERS: Orders for any size purchase will be accepted.

EFFECTIVE DATE: All merchandise will be invoiced at the prices and terms prevailing on date of order.

PRICE CHANGES: We make every effort to maintain prices, but we reserve the right to make price adjustments in response to increases in the cost of raw materials or in extraordinary circumstances. Prices are subject to change without notice.

RETURN GOODS POLICY: If you are not satisfied with your purchase Smart Medical, Inc. will replace the item(s) or provide a credit less any shipping charges. There is a maximum thirty (30) day time limit from shipping in which to return all merchandise. No return will be accepted and no credit will be issued for damaged, used or otherwise unsaleable merchandise. Non-resalable items received will not be returned. Items returned must be unmarked and in its original packaging with instructions and warranties. Returns will not be accepted without prior authorization. A Return Authorization should be requested to ensure proper return and credit. The following information is required for a return authorization:

  1. Customer ID number.
  2. Description of merchandise including item(s) and part numbers.
  3. Reason for return.
  4. Sales order number.
A restocking charge will be applied after thirty (30) days from date of purchase. Returns are not accepted after thirty (30) days from date of original purchase. There will be an inspection and restocking charge of thirty-five (35%) percent on all returns if the merchandise is in the original packaging, has not been used and can readily be restocked. Refused orders are also subject to a thirty-five (35%) percent restocking charge.

RECEIVING: The customer should refuse damaged goods. Freight damage should be noted on the carrier delivery papers and signed by the carrier driver and Smart Medical, Inc. customer service department notified immediately. Any discrepancies between the quantities shipped, shortages or error claims as noted on Smart Medical, Inc. packing slip and the actual quantity received are to be noted on the freight carrier's bill of lading. Customer must notify Smart Medical, Inc. customer service department within forty-eight (48) hours of receiving merchandise.